1. Pricing Issues

1. Is the software completely free?

No, the software can be used for free, but there are limits on the number of records that can be processed, while the functionality is unlimited. You can remove these limits by "upgrading to a membership" if you are satisfied with the usage.

As we all know, free is often the most expensive. You might think free means there are no direct charges, but it often contains many "traps," such as ads, inducements, privacy issues, and more.

Our software does not rely on this method to generate profit, but we also need to survive and live. We have to maintain various expenses like daily labor, technology, and server costs.

All our pricing information is "clearly marked," and you can choose freely.

2. Privacy Issues

1. Where is my data stored, and how is my privacy ensured?

Currently, many websites or software provide online services to process files or photos. When you use their services, you must first upload your personal files to their website, which exposes your files to the internet. Some software may appear to be installed on your local computer, but in reality, they secretly upload these files to their websites for processing and then automatically download them back to you, leading you to believe your files were processed locally.

Our software only stores and reads the account information you filled in during registration, which is used for login verification. File processing is done on your local computer, not on our servers. You can use our software with complete confidence. For more details, please check here: Privacy Policy.

3. Version Issues

1. Why is there no Mac or Linux version?

Due to technical and compatibility reasons, we currently only support Windows.

2. What are the differences between the mainland China and international versions?

Due to policy and regional restrictions, these two versions operate independently, and their data is not shared and is completely isolated.

In simple terms: If you are in mainland China, accessing the mainland website will be faster; if you are overseas, accessing the international website will be faster.

4. Account Usage Issues

1. Can I share my account with others?

No, each user can only use their own account. Sharing it with others may result in the account being canceled.

2. Differences in software login and activation methods

The various versions have the same software functionality, but the login and activation methods differ as follows:

Personal Member Login Activation:

You must first register an account and then log in with your account and password, requiring an internet connection. You can use it on multiple computers, but not "at the same time," otherwise, it may automatically log you out or the account may experience issues.

Local License Version Login Activation:

Use the local license activation file to log in and activate the software, without needing an account or password, or an internet connection. However, each license file can only be used on a specific tied computer.

5. Invoice Issues

1. Can I get an invoice?

After purchasing the software, you can go to the User Center page, then find the purchase records in the menu bar, and click to apply for an invoice.

6. Requirements or Feedback Issues

1. Can I suggest a new feature?

Of course! We warmly welcome and encourage everyone to make requests. Don’t hesitate, go ahead and Contact Us!

2. What should I do if I find a bug in the software?

Please Contact Us in a timely manner!

7. Software Installation Issues

1. Permission Requirements

When using software that includes batch processing of local disk files, the following permission requirements must be met:

• Run the software as an administrator (the software opens as an administrator by default).
• You must have read and write permissions for the software's installation directory.

2. Missing .NET Framework prompt when running for the first time

This indicates that your operating system has not been updated for a long time. You need to manually download and install the official Microsoft patch. Please check here.

3. Missing core files prompt or antivirus software indicates a virus

Our software has undergone strict virus testing using mainstream antivirus software, and we guarantee that it does not contain any viruses. If you encounter this issue, it may be due to some antivirus software on your computer (including Windows Defender) deleting or quarantining core files from the software. You need to manually add it to the whitelist or turn off the antivirus software before reinstalling the software.

4. Double-clicking the downloaded installation package does not respond

Right-click on the installation package → Properties → Check if there is an "Unblock" option at the bottom right of the interface → Check "Unblock" → Confirm → If prompted, select "Allow" → Double-click the installation package again to install normally.

Note: This issue is generally due to company security restrictions to prevent malicious downloads.

5. Double-clicking the software icon after installation does not respond

Solution 1: Follow these steps strictly: Restart the computer → Close all management and antivirus software → Double-click the icon to check if it can open; if it still cannot open and you are using Windows 7, try right-clicking the software icon → Properties → Compatibility → Check "Run this program in compatibility mode" and "Run this program as an administrator."

Option 2: Do not change the installation directory during installation; it should be installed to the C drive by default.

6. Running on Windows 7 still prompts "This operating system is not supported."

Please ensure that your Windows 7 has Service Pack 1 installed. You can right-click on the "Computer" icon on the desktop → Properties → check if the Windows version on the right includes "Service Pack 1." If it does not, you need to install this patch before running the software.

7. C drive space is nearly full, causing installation failure.

Check the space on the C drive and clean up some junk files from your computer before trying to reinstall the software.

8. Software Usage Issues

1. Processing shows "no response" or the status changes to "canceled."

When using the batch processing feature, some security software may monitor and restrict our software's read and write access to the disk. If you encounter similar issues, please try: disabling antivirus software and various system optimizers → completely exit our software → reopen our software → check if it works normally.

2. The software cannot register or log in, cannot activate membership, and shows strange error messages.

Please try the following solutions:

• Disable antivirus software and various system optimizers → completely exit our software → reopen our software → check if it works normally.
• Disable antivirus software and various system optimizers → uninstall our software → you will be prompted whether to keep local data; select not to keep → reinstall our software → check if it works normally.
• Restart the computer → disable antivirus software and various system optimizers → reopen our software → check if it works normally.
• Disable antivirus software, various system optimizers, and network firewalls → check if the official website is accessible → reopen our software.
• Disable antivirus software and various system optimizers → uninstall our software → reinstall the software → keep the installation location as default on the C drive → reopen our software.

3. In Windows 11, when opening the file or folder selection box, the network drives are not visible on the left side.

This issue is a defect in Windows 11 and occurs when using software that requires "administrator privileges." A temporary workaround:

First, open the network drive → copy the address from the Explorer's address bar → paste the copied address into the address bar of the open file or folder dialog and press Enter to see the contents of the network drive.

4. Error during file processing: The specified path or file name is too long, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.

The root cause of this issue is that the hierarchy of files or folders is too deep, or the file or folder names are too long. This is a limitation of the Windows operating system, not the software. Currently, there is no perfect solution; even if you can bypass this limitation, using programs like Office to open these files will still prompt that the path or name is too long. Therefore, please do not place the files or folders too deep, and do not make their names too long. If there is an option to "keep the directory structure" in the output interface, you can try unchecking this option and see if it helps.